THIS DESCRIBES THE TERMS AND CONDITIONS OF YOUR RECEIPT OF AND PAYMENT FOR ANY SERVICE AND OR PRODUCT FROM HYDROPONICSGROUP LLC AND ITS PARTNER COMPANIES. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR ORDER. IF YOU INSTEAD DECIDE TO RECEIVE OUR PRODUCTS, IT WILL MEAN THAT YOU ACCEPT THESE TERMS. THE TERMS AND CONDITIONS APPLY TO ALL ORDERS OR PRODUCTS OBTAINED THROUGH THIS HYDROPONICGROUP LLC AND AFFILIATED COMPANIES AND ARE LEGALLY BINDING.
HydroponicsGroup LLC requires that users of this site or products refer to a certified electrician before beginning / using any of our indoor farming products or information. All electricians, both residential and industrial, must be licensed by the state in which the customer resides or uses the products; some states refer to this as certification. Licensure and certification requirements vary by state but typically include passing an exam that covers the National Electric Code, as well as state building codes and regulations.
All indoor greenhouses and other supplies need to be operated with proper care and supervision please refer to your licensed electrician for further understanding or assistance with in home electrical systems. All systems must be checked and approved by your electrician before taking part in using the information provided or items or products. Failure to consult with a licensed electrician may result in possible loss of content, property damages, and possibly bodily injury.
The consumer of this information accepts all responsibility for the above mention requirements.
IF YOU DISAGREE WITH ANY OF THESE TERMS OR CONDITIONS, DO NOT USE OUR WEBSITE.
Please note any threats of any kind toward our company or employees will void warranties and all threats will be forwarded to authorities
Shipping and Handling: All in-stock products ship in the order received and on Business Days if an order is on back order or it is a custom order like larger boxes the customer may have a longer period before delivery. (order must be received before 2 PM P.S.T) through UPS or USPS. unless otherwise indicated.We do have wholesale orders and customers as well. Orders received on Holidays and Weekends will ship the following business day. Please allow 10-20 business days for shipping. Please email your requests or concerns as customer service will generally need to review your order and each situation before we can respond to your service related requests. Please go to the contact form and submit your requests.
Return/Exchange Policy: All products carry a limited warranty. However, if you are not completely satisfied with your purchase, you may return any item within 30 days of purchase or receipt. We will be glad to make an exchange, issue a credit or refund. Refunds are processed by a refund check or issued via Pay Pal. All returns must include the original packaging. Customers are responsible for return shipping charges and all returns are subject to inspection. A return must be unused in the original packaging. Used items will not be accepted or at the very least will accrue a 25 – 50% restocking fee. Returns that have been damaged by the end user will not be accepted for any reason. To begin the return/exchange process, please go to visit our contact form.
Damaged items or warranty repairs claims: In the event, a customer receives a item that is under warranty or was damaged in shipping the customer must submit a warranty claim. The customer will have the option of returning the products for repair, receiving a replacement product or a store credit.
To begin the process of a claiming a defective/damaged product, we will need to be notified in 14 business days from arrival of the shipment or within 14 days of the warranty issue within the warranty period. Please include a photo of the damaged and or detailed description of the defective material for review.
We do ask that you return the damaged product asap as to mitigate any repair delays. All items damaged will be held until the claim is settled as the shipping company may want to inspect the damaged items. All claims are generally settled quickly once they have been returned and can be settled quickly with replacement product being shipped back within 10 – 14 days (business days).
. If the customer does not request warranty service and or properly follow guidelines we regrettably cannot repair or replace any items. All items in for warranty repairs will be addressed quickly and resolved within a two week period. All returns/shipping are the responsibility of the returning party. Once the items is repaired we will ship it back to you best way possible. For more information on repairs or returning items, one can contact customer service for more assistance.
Packages Refused By Receiving Party:
Packages shipped to customers that decide to refuse shipments upon arrival will be charged for the initial shipping charges the return shipping charges and the 20 % restocking fee. Since our items are large in most cases shipping times can vary we, however, do notify the customers with regards to all arrival times and possible shipping dates.
Delays can occur due to weather, labor or other factors beyond our control. All customers in the event of a refusal will be responsible for all shipping costs, return shipping costs and restocking fees. We are not liable for any customer deciding to change their mind! While it perfectly ok to refuse items please make a note that all associated expenses are the refusing party’s responsibility. All necessary collection attempts will be taken on behalf of HG group and all affiliated companies to protect our efforts in fulfilling orders. These terms are agreed to when buying from Hydroponics Group LLC or any of the affiliated companies.
Cancellations: Please note in stock items can be canceled in writing up to 48 hrs before shipping if no notice is received and acknowledged then items can not be canceled. Note pre orders or custom ordered items not yet in stock are non-cancelable. These items are taken out of stock for the pre order customers and can not be sold to another party. If we grant a refund on any custom or pre ordered items there will be a 10% cancellation fee.
Light Bulbs: While every precaution is made to ensure safe arrival of bulbs – there is no warranty on light bulbs, unfortunately.
Order Changes and Cancellation Policy:
All orders whether online, phone or mail agree to the entire terms and conditions. Orders ship as soon as the products are ready for shipment. Orders can be changed or canceled before credit has cleared or has been executed up to but not extended beyond 30 days from time of order. Any changes or cancellations must be requested promptly for accurate adjustments (hours are 9:30 -5:00 Monday – Friday) via regular mail or email. Any cancellations on cash orders must be received on those business days no later than 24-48 after placing the order. Regarding notification of changes to any orders, Holidays and weekends are not business days and do not count toward the cancellation policy. All cancellations must be recognized by our sales or shipping departments in writing via return email or regular mail before shipment there are no allowed cancelations after items have shipped. Once an item has cleared processing or credit has cleared the customer has up to 30 days to return or request a refund – no cancellations will be accepted after items have shipped. Customers will be responsible for any and all associated expenses derived from either refusing shipments and or shipping and restocking fees. One can refer to the return exchange policy for further assistance.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HYDROPONICS GROUP LLC OR ITS EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF HYDROPONICS GROUP OR A HYDROPONICS GROUP AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. HYDROPONICS GROUP NEITHER CONDONES NOR SUPPORTS THE GROWING OF MARIJUANA.
We do not provide services or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.
3. ANTI-SPAM POLICY IS PART OF THESE TERMS AND CONDITIONS.
Our anti-Spam policy is part of, and subject to, these terms and conditions of use. You may view our anti-Spam policy on this website.
4. MODIFICATIONS AND TERMINATIONS.
These terms and conditions may change from time to time. If such changes are made, they will be effective immediately, and we will notify you by a notice posted on our website’s home page of the changes that have been made. If you disagree with the changes that have been made, you should not use our website.
We may terminate these terms and conditions of use for any reason and at any time without notice to you.
If you are concerned about these terms and conditions of use, you should read them each time before you use our website. Any questions or concerns should be brought to our attention by sending an e-mail to [email protected], and providing us with information relating to your concern.
5. LICENSEE STATUS.
You understand and agree that your use of our website is limited and non-exclusive as a revocable licensee. We may terminate your license to use our website, and access to our website, for any reason, and without giving you notice.
6. CONTENT OWNERSHIP.
All content on our website is owned by us or our content suppliers. On behalf of ourselves and our content suppliers, we claim all property rights, including intellectual property rights, for this content and you are not allowed to infringe upon those rights. We will prosecute to the fullest extent of the law anyone who attempts to steal our property.
You agree not to copy content from our website without our permission. Any requests to use our content should be submitted to us by e-mail to, [email protected]
If you believe that your intellectual property rights have been infringed upon by our website content, please notify us by sending an e-mail to[email protected] or by sending mail to us at the address listed below. Please describe in detail the alleged infringement, including the factual and legal basis for your claim of ownership.
7. DISCLAIMERS AND LIMITATIONS OF LIABILITY.
The information on our website is provided on an ”as is,” ”as available” basis. You agree that your use of our website is at your sole risk. We disclaim all warranties of any kind, including but not limited to, any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will always be available, access will be uninterrupted, be error-free, meet your requirements, or that any defects in our website will be corrected.
Information on our website should not necessarily be relied upon and should not to be construed to be professional advice from us. We do not guarantee the accuracy or completeness of any of the information provided, and are not responsible for any loss resulting from your reliance on such information.
If your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of the site shall be to discontinue using the site.
Under no circumstances will we be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to our website, your website use, or the content, even if advised of the possibility of such damages.
Our total liability for any claim arising out of or relating to our website shall not exceed one hundred ($100) dollars and that amount shall be in lieu of all other remedies which you may have against us or our affiliates. Any such claim shall be subject to confidential binding arbitration as described later in these terms and conditions of use.
8. OBSCENE AND OFFENSIVE CONTENT.
We are not responsible for any obscene or offensive content that you receive or view from others while using our website. However, if you do receive or view such content, please contact us by e-mail to [email protected] so that we can investigate the matter. Although we are not obligated to do so, we reserve the right to monitor, investigate, and remove obscene or offensive material posted to our website.
You understand and agree that you will indemnify, defend and hold us and our affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, arising from your use of our website and or the products or information offered. The customer uses all information at their own will. Any violation of these terms and conditions will be terms for removal of service.
10. COMPLIANCE WITH GOVERNING LAW AND DISPUTE RESOLUTION.
You agree to obey all applicable laws while using our website.
You agree that the laws of CA govern these terms and conditions of use without regard to conflicts of laws provisions.
You also agree that any dispute between by you, excluding any intellectual property right infringement claims we pursue against you, shall be settled solely by confidential binding arbitration per the American Arbitration Association commercial arbitration rules. All claims must be arbitrated on an individual basis, and cannot be consolidated in any arbitration with any claim or controversy of anyone else. All arbitration must occur in Los Angeles, CA, USA. Each party shall bear one half of the arbitration fees and costs incurred, and each party is responsible for its own legal fees.
11. SEVERABILITY OF THESE TERMS AND CONDITIONS.
If any part of these terms and conditions of use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.
12. HOW TO CONTACT US.
Any questions or concerns about these terms and conditions of use should be brought to our attention by e-mail to, [email protected] and providing us with information relating to your concern.
You may also mail your concerns to us at the following address:
Hydroponics Group, 1866 w 169th st unit F Gardena CA.
13. ENTIRE AGREEMENT.
These terms and conditions, including the policies incorporated herein by express reference, constitutes your entire agreement with us with respect to your use of our website.
These terms and conditions were last updated on 08-11-2010.
Copyright © 2008 Law Office of Michael E. Young PLLC , and licensed for use by the owner of this website at http://www.hydroponicsgroup.com All Rights Reserved. No portion of this document may be copied or used by anyone other than the licensee without the express written permission of the copyright owner.